Heist 56% Milky Coffee Bar

Privacy Policy
Effective Date: 11/08/2025
Last Updated: 11/08/2025

Thank you for choosing to shop with Lannan Bakery.

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you place an order on our website.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Lannan Bakery is the data controller responsible for the personal information you provide to us.
Registered business address: 29-35 Hamilton Place, Stockbridge, Edinburgh, EH3 5BA
Email: info@lannanbakery.co.uk

2. Personal Data We Collect

We collect the following personal data when you place an order or interact with our website:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Order details (e.g. items purchased)
• Payment information (processed via secure third-party gateways)
• IP address and browsing behavior (via cookies and analytics tools)

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your order
• Provide customer support
• Send order updates and notifications
• Improve our website and user experience
• Send promotional emails (only if you opt in)

We rely on the following legal bases for processing your data:

• Contractual necessity: to fulfil your order
• Consent: for marketing communications
• Legitimate interest: to improve our services and prevent fraud
• Legal obligation: to comply with laws or tax regulations

4. Sharing Your Data

We only share your data when necessary, and only with trusted third parties such as:

• Payment processors (e.g. Stripe, PayPal)
• Courier and delivery services
• IT service providers and website platforms
• Legal or regulatory bodies, where required

We do not sell or rent your personal data to third parties.

5. International Data Transfers

Some of our third-party providers may process your data outside the UK (e.g. in the EU or USA). In such cases, we ensure appropriate safeguards are in place, such as:

• The UK Government's adequacy regulations
• Standard contractual clauses (SCCs)

6. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil your order and provide services
• Meet legal or regulatory requirements
• Resolve disputes and enforce agreements

Typically, we keep order records for 6 years for tax and accounting purposes.

7. Your Rights Under UK GDPR

You have the following rights under the UK GDPR:

• Right to access – Request a copy of your personal data
• Right to rectification – Request correction of inaccurate data
• Right to erasure – Request deletion of your data (in certain cases)
• Right to restrict processing – Ask us to limit how we use your data
• Right to data portability – Request to transfer your data to another provider
• Right to object – Object to certain processing, such as direct marketing
• Right to withdraw consent – Where consent was given (e.g. for newsletters)

To exercise your rights, contact us at info@lannanbakery.co.uk.

8. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings or our cookie banner.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and HTTPS encryption
• Strong password policies and limited access
• Secure payment gateways (we never store full payment details)

However, please note that no internet transmission is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy occasionally. We will post any changes on this page and update the effective date. Please review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Lannan Bakery
Email: info@lannanbakery.co.uk
Address: 29-35 Hamilton Place, Stockbridge, Edinburgh, EH3 5BA.

Returns Policy

Our Returns Policy

We want you to love your purchase! If you’re not completely satisfied, you may return your item(s) within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• Items must be unworn, unwashed, and in original condition
• All tags and labels must be attached
• Items must be returned in their original packaging, where possible

How to Initiate a Return

• Email us at: info@lannanbakery.co.uk with your order number and the item(s) you'd like to return.
• We’ll respond as soon as we're able to do so with return instructions and the return address.
• Securely package your item(s) and send them back using a trackable shipping method.

Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong item.

Refunds

• Once your return is received and inspected, we’ll notify you via email.
• If approved, your refund will be issued to your original payment method within 5–10 business days.
• Shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you’d like a different size or item, please place a new order and return the original for a refund.